This policy applies to DRAEVA Pro and Premium subscriptions purchased through the app stores, as well as historical web purchases.

Billing and refunds for store purchases are governed by Apple or Google and decided under their respective terms.

Mandatory consumer rights remain unaffected. Immediate performance of a digital service and use of credits may affect the scope of a withdrawal right.

If a serious and prolonged issue caused by DRAEVA prevents access to core paid features, a request may be reviewed case by case.

Contact info@getdraeva.com with the purchase platform, date, amount, account email and reason for your request.